Ring Groups

This section allows you to create ring group, which authomatically distributes incoming calls according to parameters of this group

Add Ring Group
Ring-Group Number:The number users will dial to ring extensions in this ring group
Group Description:Provide a descriptive title for this Ring Group.
Ring Strategy: ringall: Ring all available channels until one answers (default) hunt: Take turns ringing each available extension memoryhunt: Ring first extension in the list, then ring the 1st and 2nd extension, then ring 1st 2nd and 3rd extension in the list.... etc. *-prim: These modes act as described above. However, if the primary extension (first in list) is occupied, the other extensions will not be rung. If the primary is DND, it won't be rung. If the primary is CF unconditional, then all will be rung firstavailable: ring only the first available channel. If phone has CW turned on, it will count as available even if it's occupied. If CW is turned off, system wiil search for next available channel. firstnotonphone: ring only the first channel which is not offhook - ignore CW. If the phone is occupied, it will not ring	ringallringall-primhunthunt-primmemoryhuntmemoryhunt-primfirstavailablefirstnotonphone
Ring Time (max 60 sec): Time in seconds that the phones will ring. For all hunt style ring strategies, this is the time for each iteration of phone(s) that are rung
Extension List: List extensions to ring, one per line, or use the Extension Quick Pick below to insert them here. You can include an extension on a remote system, or an external number by suffixing a number with a '#'. ex: 2448089# would dial 2448089 on the appropriate trunk (see Outbound Routing) Extensions (without a '#' will not ring a user's Follow-Me. To dial Follow-Me, Queues and other numbers that are not extensions, put a '#' at the end.
Extension Quick Pick: Choose an extension to append to the end of the extension list above.	(pick extension)
Announcement:Message to be played to the caller before dialing this group. To add additional recordings please use the "System Recordings" MENU to the left	None
Play Music On Hold:If you select a Music on Hold class to play, instead of 'Ring', they will hear that instead of Ringing while they are waiting for someone to pick up.	Ringdefault none
CID Name Prefix:You can optionally prefix the Caller ID name when ringing extensions in this group. ie: If you prefix with "Sales:", a call from John Doe would display as "Sales:John Doe" on the extensions that ring.
Alert InfoALERT_INFO can be used for distinctive ring with SIP devices.:
Ignore CF Settings When checked, agents who attempt to Call Forward will be ignored, this applies to CF, CFU and CFB. Extensions entered with '#' at the end, for example to access the extension's Follow-Me, might not honor this setting .:
Skip Busy Agent When checked, agents who are on an occupied phone will be skipped as if the line were returning busy. This means that Call Waiting or multi-line phones will not be presented with the call and in the various hunt style ring strategies, the next agent will be attempted.:
Destination if no answer:
Terminate Call: HangupCongestionBusyPlay SIT Tone (Zapateller)Put caller on hold foreverPlay ringtones to caller until they hangup Custom Contexts: Full Internal Access IVR: Unnamed25