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PBX Configuration Monitoring Voicemails Monitoring Endpoint Configuration Tools

Digital Receptionist

Instructions
You use the Digital Receptionist to make IVR's, Interactive Voice Response systems.
When creating a menu option, apart from the standard options of 0-9,* and #, you can also use 'i' and 't' destinations. 'i' is used when the caller pushes an invalid button, and 't' is used when there is no response. If those options aren't supplied, the default 't' is to replay the menu three times and then hang up, and the default 'i' is to say 'Invalid option, please try again' and replay the menu. After three invalid attempts, the line is hung up.
Edit Menu IVR VID
Change Name:This changes the short name, visible on the right, of this IVR
Announcement:Message to be played to the caller. To add additional recordings please use the "System Recordings" MENU to the left
Timeout:The amount of time (in seconds) before the 't' option, if specified, is used
VM Return to IVR:If checked, upon exiting voicemail a caller will be returned to this IVR if they got a users voicemail
Enable Direct Dial:Let callers into the IVR dial an extension directly
Loop Before t-dest:If checked, and there is a 't' (timeout) destination defined below, the IVR will loop back to the begining if no input is provided for the designated loop counts prior to going to the timeout (t) destination.
Timeout Message:If a timeout occurs and a message is selected, it will be played in place of the announcement message when looping back to the top of the IVR. It will not be played if the t destination is the next target.
Loop Before i-dest:If checked, and there is an 'i' (invalid extension) destination defined below, the IVR will play invalid option and then loop back to the begining for the designated loop counts prior to going to the invalid (i) destination.
Invalid Message:If an invalid extension is pressed and a message is selected, it will be played in place of the announcement message when looping back to the top of the IVR. It will not be played if the t destination is the next target. If nothing is selected, the system will play a default invalid extension message before going back to the main announcement
Repeat Loops:The number of times we should loop when invalid input or no input has been entered before going to the defined or default generated 'i' or 't' options. If the 'i' or 't' options are defined, the above check boxes must be checked in order to loop.
   
Return to IVRCheck this box to have this option return to a parent IVR if it was called from a parent IVR. If not, it will go to the chosen destination.

The return path will be to any IVR that was in the call path prior to this IVR which could lead to strange results if there was an IVR called in the call path but not immediately before this
















   

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